We are confident in the manufacturing of our tools, there maybe instances where there is a genuine malfunction and in these circumstances our guarantee to you is…
Your new tools are guaranteed by us for 12 months from the date of purchase for manufacturing defects.
Tools are not covered for dull colouring or loss of colouring as this is general wear and tear due to the nature of coating and material.
The guarantee does not cover misuse or accidental damage.
We do not offer a refund.
In the case of a manufacturing defect, we will review each issue and repair and or replace it at our discretion for up to 12 months from the date of purchase.
The guarantee does not apply to products and or tools that have been modified or misused.
Tribe Pro Tools reserves the right to reject replacement, repair or sharpening requests if it determines, in its sole discretion, fraud or abuse of the policy.
To request a repair or replacement please contact us at firstname.lastname@example.org